TERMS & CONDITIONS

SHIPPING

Shipping to Italy, except the islands, is € 5.00. In Sicily and Sardinia it is € 12.00.

For shipments to Livigno: customs duties are the responsibility of the buyers and must be paid upon receipt of the goods. For more information, please contact us using the form in the Contact section.

Shipping to Europe (EU) is the responsibility of the buyers.

Shipment to Europe (non-EU), United States of America (USA) and Canada is at buyer's expense. Customs duties are charged to the same and must be paid upon receipt of the goods. For more information, please contact us using the form in the Contact section.

All purchased items are delivered within 3 working days from your order through express courier DHL. There may be delays for remote or inaccessible areas.

Shipping to EU or not EU countries (Switzerland) and USA are made through express courier DHL within the time established by the courier itself. Custom duties for deliveries to Switzerland or Livigno are at the customer’s complete charge.

In accordance to the commercial law, all our shipments are accompanied by the official invoice indicating the price of each item, expressed in euros.

UPDFQ. IT reserves the right to ship the purchased items to the address provided by the customer during registration or to the address indicated during the purchasing for non-registered users.

HOW TO ORDER

To place an order, you need to have an email address. You may also need to set your browser to accept cookies and pop-ups. In this way you will be able to use the full functionalities of this website, insert the desired items in the cart and complete the purchase.

Placing the order with this website is very easy. You just have to:

1 choose the product to buy
2 insert it in the cart
3 do the checkout
4 select methods of delivery and invoicing options
5 verify the order
6  send the order
7 wait for the reception of the order online
8 wait for the reception of the  online order confirmation

Once we receive your order, we will notify you per email. This does not mean that the order has been accepted. The order is accepted only once the product is sent.

We will notify you that we have accepted your order via email – Order Confirmation –  to confirm that the products have been sent. At this point both parties – the customer and UPDFQ – agree to a binding contract, containing this terms and conditions (see “The Contract”). We recommend you to print or download a copy of this “Terms and conditions” as well as the “Order Confirmation” for future needs.

In case a product could not be provided, we will notify you and we will not process the order.

ORDER STATUS

We would like to remind you that the orders of items which are already available cannot be modified once confirmed. Orders placed separately will be shipped separately.

DELIVERY TIME

The orders are sent by UPDFQ.IT – with registered office in SPINONE AL LAGO (BG) – from Monday to Friday, from 9:30 am to 6 pm.

Products ordered in Italy will be shipped via express courier within 1 day from the date of the order. The delivery may be delayed for products out of stock.

Products ordered in EU states, United States of America (USA) and Switzerland will be shipped via courier within 2 days from the date of the order. The  delivery may be delayed for products out of stock.

Orders placed at weekends will be proceeded from the next Monday morning.

The estimated delivery time from the shipping date are: 2-4 working days for the major destinations, 4 days for the islands and far areas, 5 days abroad (EU states) and United State of America.

We would like to remind you that UPDFQ.IT  could ask the bank or Paypal to verify the transaction by contacting your own bank, if necessary. This may imply delays in the delivery. UPDFQ.IT will not be liable for any delays due to customs operations and controls. Furthermore it reserves the right to postpone the delivery if the order cannot be shipped for reasons beyond control.

DELIVERY

Once you receive your purchase, you are asked to carefully inspect the integrity of the package before signing as proof of delivery of the shipping. If for any reason the package appears mishandled or the shipping tape is not intact, you must sign the reception with

reservation, or refuse the delivery. In the event that the delivery has been signed with an unauthorized signature or there is evidence that the package has been tampered with, you are gently asked to immediately report it to the courier and contact UPDFQ.IT at info@updfq.it.

By placing an order, you establish a sales agreement with UPDFQ.IT and therefore accept the delivery of your package.

In case the package could not be delivered due to Customer’s responsibility (wrong telephone number and address, buyer information not provided) or if the Customer  refuses the delivery, shipping costs including storage expenses will be at the Customer’s charge.

STORAGE

If  the courier does not succeed in delivering your order at the first attempt, it will attempt a new delivery by shipping the purchased items once again or through an agreement with the Customer.

Should this measure fail too, the goods will remain in storage at the warehouse of the closest DHL carrier with a fee of 10 euros at the Customer’s charge.

RETURNS AND REFUNDS

Defective or damaged items

If you receive defective or damaged items, you can be refunded or return the item and exchange it for a product of an equal or a higher price. You have 14 days from the reception of the purchase. You cannot return an item if the information specified on the label is not respected.

INSTRUCTIONS

If you want to return an item or receive a refund, please send us an email to ask for authorization at info@updfq.it with ref: Return or Refund.

Please specify in your mail the codes of the returned items and the desired return option: refund or exchange for an item of the same or higher price.

In case you want to return a defective or unrequested product, you will be asked to upload at least two pictures which clearly show the defect or error. Once we receive your request, UPDFQ.IT will send you a confirmation email  with your Return Authorization Number (RAN).

Should you receive a damaged or defective product and want to be refunded of the purchased price, we will ask you to upload at least two pictures which clearly show the defect or error.

The refund of the purchased price will be issued by bank transfer to your bank account as previously indicated in the mail with ref: Refund.

Refunds will be sent at latest within 14 days from the reception of your email.

In case of returns for reason other than receiving damaged or unrequested products, please remember that any shipment costs will be entirely at the customer’s charge.

PAYMENTS

Purchases can be paid with PayPal – Credit Card

If you choose to pay with Paypal/Credit Card, you can pay directly with your Paypal account or credit card, but you can also opt for a bank transfer.

PRIVACY

Stylish Italian Fashion S.R.L – with registered office in Spinone al Lago (BG), via Foscolo 14, 24060 – is the creator and promoter of the services available on UPDFQ.IT. It reserves the right to use the personal data you voluntarily provided in compliance with the current Italian law (Article 13 of Italian Legislative Decree no. 196 of 30 June 2003).

You are therefore invited to visit this area periodically for updates, changes and corrections. Stylish Italian Fashion S.R.L guarantees that the use of your personal data by its website will be closely related to the provision of its commercial services, the management of the website and the processing of your orders.

The personal data you voluntarily provided will not be communicated nor sold to a third party. Stylish Italian Fashion S.R.L has adopted suitable security measures in order to minimize the risks of destruction and loss of the data, unauthorized access, unpermitted processing or not conforming to the purposes for which the data were collected, as specified in our Privacy Policy.

Stylish Italian Fashion S.R.L cannot guarantee you that the security measures adopted to protect the site, data transmission and information on the site limit or exclude any risk of unauthorized access or dispersion of data via user devices. Therefore, we advise you to ensure that your computer is equipped with appropriate software to protect data transmission on the network, both incoming and outgoing (such as up to date antivirus systems) and that your Internet service provider has also adopted adequate security measures to protect network data transmission.

Stylish Italian Fashion S.R.L informs you that you can apply the rights of Article 7 of Italian Legislative Decree no. 196/2003, hereinafter indicated in his essential part. You have the right to request the  following information:

1 confirmation on the existence of any personal data regarding you;

2 the precise communication and origin of  such data

3 the purposes and modalities of their existence and processing

You can renew the request for the information mentioned above within at least  90 days, except for the existence of justified motivations: cancellation or modification of such data in case of violation of laws, cancellation of data which are not used for the purposes for which they were collected.

TERMS AND CONDITIONS
OF THE WEBSTITE

ITEMS AND IMAGES ONLINE
The colours of the products visualized on the website may appear slightly different from the original ones due to a particular configuration of your computer or to a malfunction. UPDFQ.IT declines every responsibility in this regards.

The images on the website are the sole property of Stylish Italian Fashion S.R.L.

The unauthorized use of these images, except in case of a prior written consent of Stylish Italian Fashion S.R.L is forbidden and will be persecuted according to the law.

PRODUCT AVAILABILITY

Once we receive your order request, the Orders Department UPDFQ.IT reserves the right to re-confirm the availability of the purchased items, verify the transaction’s validity and check the details of your previous transactions on UPDFQ.IT. In case the purchased items are not available, or for any reasons your order cannot be processed, you will be timely informed by our Order Office.

LEGAL TERMS

This document contains the terms and conditions that regulate the use of this website UPDFQ.IT. By accessing the website you accept and agree to all the conditions contained in this document. If you do not agree to this Terms, please do not use the website. The use of this website and/or related services is intended exclusively for personal use.

The display of the website gives you information on the products and on the purchasing possibilities.

PROPERTY – COPYRIGHT & TRADEMARK

The trademark UPDFQ.IT is registered and our graphics are handmade and designed by an artist.

UPDFQ.IT and its content is sole property of Stylish Italian Fashion S.R.L. The material of this website is protected by copyright. Therefore, any reproduction, modification, transmission, publication or distribution to a third party for commercial purposes without our prior  written permission is prohibited.

The use of the content and the trademarks of the website for purposes other than those mentioned above is forbidden.

ORDER PROCESSING

Stylish Italian fashion S.R.L. reserves the right to decline to process an order in case our bank does not receive a reliable audit from your bank.

Should you pay with a bank transfer, orders will be processed only after Stylish Italian Fashion S.R.L has secured the amount of money had been paid on its bank account.

Stylish Italian Fashion S.R.L reserves the right to decline to process an order and/or offer service to anyone at any time.

FINAL CUSTOMER

Stylish Italian Fashion S.R.L has created and published the site UPDFQ.IT with the mission to offer a service exclusively for its own customer.

The items on the website UPDFQ.IT are destined for the final customer. The final customer is the legal or natural person who purchases the products and services offered by the company and agrees to establish commercial relationships.

CUSTOMER REQUIREMENTS

To place your orders on this website, you need to

– be the final customer as set out in the commercial policy of UPDFQ.IT

– be at least 18 years old;

– meet the necessary requirements to be able to conclude legally binding contracts;

– have a valid email address;

– possess a valid credit card for the payment (Visa, MasterCard, American Express) or a verified Paypal account or a bank account.

DISCLAIMER

Stylish Italian Fashion S.R.L provides the information on its website to offer a service to its customers, but declines every responsibility for eventual technical inaccuracy and/or typographical errors, which will be immediately corrected.

Stylish Italian Fashion S.R.L reserves the right to make changes and corrections at any time, without notice.

Stylish Italian Fashion S.R.L does not offer any guarantees that the information published on the website is in accordance with the laws of the country where the customer lives.

Stylish Italian Fashion S.R.L declines every responsibility for eventual problems, damage or risks resulting from the use of the website.

Stylish Italian Fashion S.R.L guarantees that its site UPDFQ.IT is protected in compliance with the international standards for Internet. If used accurately, the customer is protected against the risk of viruses.

Stylish Italian Fashion S.R.L declines every responsibility for eventual problems related to the user’s choice to disable the cookies on the browser.

Stylish Italian Fashion S.R.L reserves the right to correct, revise and proofread the terms and conditions contained in this legal document, and can update it at any time, without notice.

The user is supposed to comply with the terms contained in this page and should periodically control its eventual updates, changes and corrections.

ITALIAN LAW

In compliance with the Italian Law, UPDFQ.IT declares:

“The users of this website declare to accept that the Terms and Conditions  related to the use of this website (UPDFQ.IT) are ruled by the current Italian Law. Stylish Italian Fashion S.R.L cannot guarantee that the content of this website comply with the legislation of other countries. Accessing the website UPDFQ.IT from places where these contents are considered illegal is expressively prohibited.

The users who decide to access the site from such countries are completely aware of the legal consequences and the risk of financial sanctions This makes the users alone responsible for the observance of local laws.

 

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